David Siesko to speak at The 2013 Claims Summit Europe Conference
beginning of “insurance time” the industry has struggled with balancing between
effective customer service strategies and protecting the financial strength of
The question arises, with the more litigious environment that we are dealing with, whether claims departments have moved on a ‘safety first' option of appointing lawyers to defend and negotiate claims rather than look at potential ways to mitigate these losses.
Do we need to become more proactive, especially with our high value clients, in offering a proactive service to reduce the loss or, does this service open us out to too much potential litigation risk?
Or is there a third way? Is it possible to have actions and words really come together to deliver on customers’ needs as valued business partners?
Full text is available here